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Konsumpcja w czasach pandemii

Konsumpcja w czasach pandemii. Jak kryzys spowodowany pandemią Covid-19 zmienił zachowania konsumentów?

Paweł Chlipała, Agnieszka Żbikowska
PWE, Warszawa 2022

The monograph is a methodological and empirical study of consumer behaviour under the conditions of the COVID-19 pandemic. It contains:  reflections on changing consumer behaviour in a crisis, discussions on methodological approaches to the study of consumer behaviour in crisis situations, review and results of research on changes in consumer behaviour in times of pandemic and an attempt to identify future trends..

 

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Evaluating Social Media Marketing

Evaluating Social Media Marketing : Social Proof and Online Buyer Behaviour

Katarzyna Sanak-Kosmowska
London, New York: Routledge, 2021

Dr Katarzyna Sanak-Kosmowska’s publication on the importance of social influence in contemporary marketing was published in 2021. The monograph is the result of several years of research conducted by her at the Department of Marketing at UEK as part of the implementation of a grant awarded by the National Science Centre under the leadership of Professor Jan W. Wiktor.

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Information Asymmetry

Information Asymetry in Online Advertasing

Jan W. Wiktor, Katarzyna Sanak-Kosmowska
London, New York: Routledge, 2021

The monograph presents the results of research conducted within the framework of NCN grant no. 2018/29/B/HS4/00563 entitled Information Assimetry in Online Advertising a manipulation of e-consumer behaviour.

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Analiza jakości produktu - perspektywa marketingowa. Zbiór zadań

Agata Jonas, Marek Rawski
Wydawnictwo Uniwersytetu Ekonomicznego w Krakowie, 2021

Today, product quality is a key element in surviving on the market and also in building a competitive advantage. Quality management is therefore an important area of business management. The idea of quality management in companies is not new. This publication is a collection of tasks relating to both the classic tools for creating and controlling quality and tools that allow the customer perspective to be taken into account at the design and quality testing stages. The set of tasks concerning each tool is preceded by a brief theoretical description of the tool and a presentation of the method and algorithm of its application. The layout of the work corresponds to the individual phases of product life. The study is divided into four sections. Chapter one deals with the product and process design phase. Chapter two is devoted to quality management issues at the product realisation and production stages. The assessment of quality by consumers at the stage of consuming the product and the identification of the dimensions of this assessment (relevance-quality matrix) are the main issues included in chapter three.Chapter four is entirely devoted to services as a specific type of product. The publication was written mainly for students exploring the field of quality management. The tasks and exercises presented are designed to be solved individually or in groups and are intended to help them acquire practical skills necessary in the process of quality management in a company. The authors hope that the publication will also prove helpful in didactics. The publication is intended primarily for students of all fields of study in economics, especially management and marketing and market communication. It is also intended for professionals involved in quality management and marketing in companies and all those who wish to broaden their knowledge and practical skills in the application of product quality analysis methods.
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Wykorzystanie beaconów

Wykorzystanie beaconów w komunikacji marketingowej

Maria Bajak
Polskie Wydawnictwo Ekonomiczne, Warszawa 2021

The monograph shows the possibilities of using beacons in marketing communication  The modern consumer, thanks to digital technologies, increasingly balances on the borderline between the real and virtual worlds when shopping. An engaging dialogue with the brand can be supported, among other things, by solutions from the Internet of Things area. In this context, one promising technology is beacons, which act as consumer contact points with brands. These devices locate the user in space and send them a package of personalised information, supporting them on the purchase path. They enable multidimensional marketing campaigns based on creating a personalised relationship with the consumer.

The publication answers the questions:

– what possibilities beacons present in the area of marketing communication,

– what expectations consumers have of this technology

– how these sensors can support activities in the area of corporate social responsibility and equal opportunities,

– what are the main dangers associated with the use of beacons in the company and each institution,

– what is the place of these devices in the marketing communication system?

The book provides a complete treatment of the topic, as it shows both the “world of beacons” and the title “communication system”, as well as what they have in common: the results of research carried out by the author on the practical use of beacons in marketing communication..

From a review by Barbara Szymoniuk, Ph.D., Prof. PL.

The value of the evaluated publication is increased by the results of own research presented in it, conducted both among consumers and organisations using beacons as an instrument supporting communication with their customers (…). The paper draws attention to the multitude of applications of beacons in business, while positing that they will have a significant impact on the shape of contemporary marketing communication.

 

From a review by Dr. Grzegorz Hajduk, Prof. UR

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Audyt marketingu

Audyt marketingu - strategiczne narzędzie kontroli marketingu. Studium teoretyczno-metodyczne

Piotr Hadrian
Wydawnictwo Uniwersytetu Ekonomicznego w Krakowie, 2020

The basic scientific and research problem of the monograph is to identify, explain and deepen the identity of audit as a tool of strategic marketing control. The issues addressed in the work are presented both in an interpretative approach, including theoretical and empirical considerations, and in a methodological one, by presenting the author’s proposal of a marketing audit model. In the theoretical layer, a historical approach was applied, considering the evolutionary changes in capturing audit resulting from the formation of successive concepts of management, control, audit and marketing. Issues in the practice of marketing audit are illustrated with the results of empirical research conducted by various researchers, including the author of the monograph. The discussion culminates in a description of the audit model in conceptual, process and structural terms. The model is of a scientific and cognitive nature and presents the theoretical foundations and assumptions as well as the procedures that enable a proper audit of marketing activities in the strategic dimension.

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